1. Introduction

Welcome to Signature Pet Supplies. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full.

2. Trade Account Terms

Our services are available exclusively to registered trade customers. To open a trade account, you must be a legitimate business operating in the pet industry. We reserve the right to refuse or terminate any account at our discretion.

• All orders are subject to acceptance and availability
• Minimum order values may apply
• Prices are subject to change without notice
• Payment terms are as agreed upon account opening

3. Product Information

We endeavour to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content is error-free. If you receive a product that does not match its description, your sole remedy is to return it in unused condition.

4. Pricing and Payment

All prices displayed are exclusive of VAT unless otherwise stated. Payment must be made according to the terms agreed upon account opening. We accept various payment methods including bank transfer, credit/debit cards, and PayPal.

• Invoices are due within agreed payment terms
• Late payments may incur interest charges
• We reserve the right to suspend accounts with overdue balances

5. Delivery

Delivery times are estimates and not guaranteed. We are not liable for any delays caused by circumstances beyond our control. Risk of loss or damage passes to you upon delivery. Please inspect goods upon receipt and report any issues within 48 hours.

6. Returns and Refunds

Returns are accepted in accordance with our Returns Policy. Items must be returned in their original condition and packaging. Refunds will be processed within 5-7 working days of receiving the returned goods.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Signature Pet Supplies or our licensors and is protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Signature Pet Supplies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products.

9. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal data.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services constitutes acceptance of any modified terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

• Email: legal@vitalpetgroup.co.uk
• Phone: 01902 924266
• Address: Wolverhampton, UK