Signature Pet Supplies ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact details
• Business name and registration number
• Email address and phone number
• Billing and delivery addresses
• Payment information
• Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

We use the information we collect to:

• Process and fulfil your orders
• Manage your trade account
• Communicate with you about orders and services
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

We process your personal data based on:

• Contract: To fulfil orders and manage your account
• Legitimate interests: To improve our services and marketing
• Consent: For marketing communications
• Legal obligation: To comply with laws and regulations

We may share your information with:

• Delivery partners to fulfil orders
• Payment processors for transactions
• IT service providers
• Professional advisors
• Regulatory authorities when required by law

We do not sell your personal information to third parties.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Account information is typically retained for 7 years after account closure.

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.